Contact Us

General Information

Phone: 800.541.5815
  507.538.0600

Customer Service

Phone: 800.826.5561
  507.266.5711
Fax: 800.441.1297
Email:

More contact information

Global Capabilities

We want to provide you with current information on trial status and answers to your questions as quickly as possible—regardless of time zones.

  • Information is kept flowing and up-to-date using project management principles
  • Responsive and dedicated project managers provide a single point of contact
  • Customer Service24/7 customer service
  • Web-based information systems including Rapid Data View (RDV) allow review of laboratory data and study information in real-time
  • Multilingual project teams assist with your language and translation needs

Broad Testing Program

Whether you are looking for early identification of potential surrogate markers, or faster more reliable routine safety testing, we have the facilities and experience you can count on:

  • 58 laboratories that work with state-of-the-art instrumentation to perform more than 18 million tests annually
  • More than 3,000 esoteric tests and the ability to develop improved methods for meeting the safety and efficacy parameters of a study
  • Exceptional expertise in assay development to quickly establish clinical significance and speed completion of your study
  • Extensive trial preparation, including kit development

Sound Science Is Smart Business

Rigorous quality control systems and validation procedures ensure proficiency among testing laboratories and results in data that is consistent and combinable.

To ensure these standards are met, we:

  • Conduct analytical procedures with the same processes, instrument platforms and reagent sources
  • Maintain equivalence by using common quality control and proficiency testing samples
  • Conduct cross validation studies using actual patient samples
  • Perform ongoing blinded exchange of quality control samples
  • Combine data into one database to ensure seamless data view and transfer

Logistics

ShippingMayo Clinic has more than a century of experience in global testing. We are highly proficient at transporting, accessioning and storing specimens of all types:

  • Online tracking of exported material and sample shipments ensure you know where samples and shipments are at all times
  • Our on-time success rate for all samples shipped to our laboratories is greater than 97 percent

Global Affiliates

Global capabilities are provided through affiliates in Argentina, Brazil, and Germany.

Global Capabilities